Shipping Policy

1. Order Processing Time

2. Shipping Options

2.1 Domestic Shipping (Italy)

• Standard Shipping: This option typically takes 3 – 5 business days for delivery. It is a cost – effective choice for those who are not in a hurry to receive their wall decorations or seasonal items, like our charming Christmas wreaths. The shipping fee for standard domestic shipping is calculated based on the weight and dimensions of the package. For orders with a total value of €100 or more, standard shipping is free.
• Express Shipping: If you need your order urgently, our express shipping option is available. With express shipping, you can expect to receive your items within 1 – 2 business days. The fee for express shipping is higher and is also determined by the weight and size of the package. This option is perfect for last – minute decorations for a special event or if you’re in a time – sensitive situation.

2.2 International Shipping

• International Standard Shipping: We offer international standard shipping to most countries around the world. Delivery times for this option usually range from 7 – 14 business days, depending on the destination country. Shipping fees are calculated based on the destination, weight, and dimensions of the package. For example, shipping a large wall decoration to the United States will have a different fee compared to shipping a small seasonal ornament to neighboring European countries.
• International Express Shipping: For faster international delivery, we provide an express option. This service typically delivers within 3 – 5 business days. However, please note that customs clearance procedures in the destination country can sometimes cause delays, even with express shipping. The cost for international express shipping is relatively high and is calculated based on the same factors as international standard shipping.

3. Shipping Restrictions

• Geographical Restrictions: Currently, we are unable to ship to certain regions due to logistical challenges or customs regulations. These regions include [List any restricted countries or regions here]. We are constantly working to expand our shipping coverage, so please check back with us in the future.
• Product – Specific Restrictions: Some of our products, especially those with delicate or large – sized components, may have specific shipping restrictions. For instance, large – scale wall murals may not be suitable for shipping to certain remote areas due to potential damage risks during transit. If a product you order has such restrictions, we will notify you during the checkout process or as soon as possible after receiving your order.

4. Package Tracking

5. Delivery

• Delivery Address: Please ensure that the shipping address you provide during the checkout process is accurate and complete. We are not responsible for any delays or non – delivery caused by incorrect or incomplete addresses. If you realize that you have provided the wrong address after placing an order, please contact us immediately at service@kytwms.com. We will do our best to update the address, but there may be additional charges or potential delays associated with this change.
• Delivery Attempts: The shipping carrier will make multiple delivery attempts if the recipient is not available at the time of the first attempt. The number of attempts may vary depending on the carrier and the destination country. In most cases, if the delivery cannot be completed after several attempts, the package may be returned to us. If this happens, we will contact you to arrange for a re – delivery or a refund, depending on your preference.

6. Customs and Duties (International Orders Only)

• Responsibility: For international orders, you, the customer, are responsible for any customs duties, taxes, or other fees imposed by the destination country. These charges are determined by the customs authorities of the receiving country and are based on factors such as the value, weight, and nature of the products in your order. We have no control over these charges and cannot predict their amount.
• Customs Clearance: We will provide all the necessary documentation for customs clearance, such as invoices and packing lists. However, the process of customs clearance is solely the responsibility of the customs authorities in the destination country. Delays in customs clearance are beyond our control, and we cannot be held liable for any resulting delays in delivery.

7. Lost or Damaged Packages

• Lost Packages: If your package is lost during transit, please contact us as soon as possible at service@kytwms.com. We will work with the shipping carrier to initiate a search for the package. If the package is confirmed as lost, we will either reship the products to you at no additional cost or provide you with a full refund, depending on your preference.
• Damaged Packages: In the unfortunate event that your package arrives damaged, please take clear photos of the damaged item and the packaging and contact us within 48 hours of receiving the package. We will arrange for a replacement of the damaged product or provide you with a partial refund, depending on the extent of the damage.

8. Changes to this Shipping Policy