Contact Us

At kytwms.com, we value your questions, feedback, and support—and we’re here to connect with you whenever you need assistance. Whether you have inquiries about our wall decorations, seasonal accents (like our popular Christmas wreaths), order status, shipping details, or anything else related to your shopping experience, our team is ready to help. Below are the most convenient ways to reach us:

1. Email Support

For detailed inquiries, personalized assistance, or to share feedback, please email our dedicated team at:service@kytwms.comWe strive to respond to all emails within 1–2 business days (Monday to Friday) and ensure your concerns are addressed thoroughly—whether you need help selecting the perfect wall decor, tracking a package, or resolving a product-related question.

2. Business Address

For formal correspondence, returns (please include your order number with all shipments), or general inquiries via mail, you can reach us at our physical address in Rome, Italy:Marcello GuarciniVia Pisino 8200177 Roma RMItaly

3. Customer Service Hours

Our customer service team is available to assist you during the following business hours (Central European Time, CET):
  • Monday to Friday: 9:00 AM – 6:00 PM
  • Saturday & Sunday: Closed
Please note that inquiries sent outside of these hours will be prioritized the next business day.

4. Quick Links for Self-Service

Before reaching out, you may find answers to common questions in our website resources:
  • Shipping & Returns: Learn more about our free worldwide shipping, return policies, and customs/duties coverage (all taxes included).
  • Secure Payment: Confirm details about our safe payment processing to ensure your transactions are protected.
  • Product Details: Visit our product pages (e.g., Christmas Wreaths, wall decor) for specifications, pricing, and availability.
We’re committed to making your experience with kytwms.com as smooth and enjoyable as possible. Whether you’re decorating your home, planning for a holiday, or need support with an order, don’t hesitate to get in touch—we’re here for you.